Refund Policy

At Kansuafa, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer a straightforward return policy to make your shopping experience hassle-free. Please read the following guidelines carefully before initiating a return:

1. Eligibility for Returns:

   • Items must be returned within 7 days from the date of delivery.

   • Products must be in their original condition, unused, undamaged and returned with all original packaging, accessories, manuals and included items.

   • Certain items, including products with hygiene restrictions, personalized items and final sale items, may not be eligible for returns. Please check the product description for details.

2. Initiating a Return:

   • To initiate a return, please contact our customer service team within the specified return window.

   • Provide your order number, the name of the item(s) you wish to return and the reason for the return.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the item received is incorrect, damaged or defective.

   • We recommend using a trackable shipping service for your return and retaining the shipping receipt for your records.

   • Kansuafa is not responsible for items lost or damaged during return shipping.

4. Refund Process:

   • Once we receive your returned item(s), our quality assurance team will inspect them to ensure they meet the return eligibility criteria.

   • Upon approval, refunds will be processed within 7 working days. The time required for the amount to appear in your account may vary depending on your payment method or financial institution.

   • Please note that original shipping charges are non-refundable unless the return is due to an incorrect, damaged or defective item.

5. Exchange Policy:

   • We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

6. Damaged or Defective Items:

   • If you receive a damaged, defective or incorrect item, please contact us as soon as possible after delivery.

   • Provide clear photos showing the issue, including the product and its packaging. We will review your request and arrange an appropriate replacement or refund in accordance with our policy.

7. Store Credit Option:

   • Where applicable, customers may opt for store credit instead of a refund to the original payment method.

   • Store credit can be used towards future purchases on our website. Any applicable terms or expiry conditions will be communicated when the credit is issued.

8. Policy Updates:

   • Kansuafa reserves the right to update or modify this refund policy at any time. Please review this page periodically for any changes.

By making a purchase on our website, you agree to the terms of this refund policy. If you have any questions or concerns regarding returns or refunds, please contact our customer service team for assistance. We are here to help make your shopping experience with Kansuafa convenient and reliable. Thank you for choosing Kansuafa.